We accept return on select products that has not been used or installed within a 14 day period from the time the item is delivered. Items that have been installed cannot be refunded. We accept returns on select products within 14 days based on the following conditions: returns must be received in new resalable condition in their original packaging including all manuals and warranty paperwork. Returns received within the first 7 days receive full product refund. Returns received within days 14 will incur a 25% restocking fee. Any item(s) received after 30 days will be denied and sent back to the customer at their expense. Not all items may be returnable, Custom/Special Orders items are all non-returnable. Once an item is received by PT. Delta Triluhur Abadi the return will be processed within 7-10 business days.
SHIPPING AND HANDLING FEES ARE NON-REFUNDABLE
Deliveries should be inspected and any visible damage should be notated prior to accepting the package. All damage claims must be submitted within 7 days of receipt by the customer, or a claim cannot be submitted. On freight (oversized items) deliveries, the customer must notate damage at the point of delivery otherwise; there will be no recourse through PT.Delta Triluhur Abadi or the freight carrier.